Terms of service

1. About Our Terms

These Terms of Service ("Terms") explain the rules and conditions that apply when you access and use the AVON Cyprus website and online store (the "Site" or "Services").

These Terms apply between ALPAN COSMETICS LIMITED, trading as AVON Cyprus ("we", "us", "our") and you, the person accessing or using our Site ("you", "your").

By accessing our Site, browsing our products, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Site.

Our Services are intended for users who are legally able to enter into purchasing agreements. We do not knowingly collect personal information from children without appropriate parental or legal consent.

2. About Us

The Site and online store are operated by:

ALPAN COSMETICS LIMITED
Trading as AVON Cyprus

Company Registration Number: HE 4307

Registered Address:
271 Strovolou Avenue,
Nicosia 2051, Cyprus

Phone:
+357 22 323090

Email:
avon@avoncyprus.com.cy

3. Use of Our Website

You may use our Site only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the Site in any way that violates applicable laws or regulations.
Attempt to gain unauthorized access to our website, systems or databases.
Introduce viruses, malicious software or harmful code.
Interfere with the operation or security of our Site.
Use our content for commercial purposes without our written permission.

We reserve the right to restrict or suspend access to users who breach these Terms or misuse our Services.

4. Account Registration and Security

Certain features of our Site may require you to create an account.

You are responsible for keeping your account information, password and login details secure.

You must provide accurate and complete information when creating an account or placing an order.

We reserve the right to suspend or terminate accounts where we believe there is unauthorized use, fraudulent activity or a breach of these Terms.

Any personal information provided by you will be handled according to our Privacy Policy.

5. Products and Availability

We make every effort to ensure that product descriptions, images, prices and availability information are accurate.

However:

Product colours may vary depending on your device or screen settings.
Product packaging may change from time to time.
Availability may change without prior notice.

All products are subject to availability and we reserve the right to discontinue or update products when necessary.

6. Orders and Payments

When you place an order through our online store, you agree that all information provided is accurate and complete.

Orders are accepted subject to product availability and successful payment confirmation.

We accept payments by credit or debit card and cash.

We reserve the right to cancel an order where:

Product availability issues occur.
Incorrect pricing information is displayed.
Fraudulent or unauthorized activity is suspected.
Incorrect customer information has been provided.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

7. Delivery

We provide delivery services throughout all free areas of Cyprus.

Orders are delivered by our own delivery team or approved delivery partners.

After placing your order, we will contact you by phone to confirm delivery details and arrange delivery.

Delivery charges and conditions are described in our Shipping Policy.

8. Returns and Exchanges

Returns and exchanges are governed by our Refund Policy.

Customers may request a return within 21 days from the date of delivery, subject to the conditions described in our Refund Policy.

Due to health, safety and hygiene reasons, opened or used cosmetics, skincare, body care and fragrance products are generally not eligible for return unless there is a proven quality issue.

For hygiene reasons, returns or exchanges of earrings are not accepted.

9. Product Use and Customer Responsibility

Our products are intended for external use only and must be used according to the instructions provided on the packaging.

Customers are responsible for checking product ingredients and suitability for their personal needs, including any allergies or sensitivities.

If any irritation or adverse reaction occurs, discontinue use and seek appropriate advice.

10. Website Content and Intellectual Property

All content displayed on our Site, including:

Text
Images
Logos
Product information
Designs
Trademarks

is protected by applicable intellectual property laws.

The AVON name, trademarks and related brand assets belong to their respective owners.

You may not copy, reproduce, modify, distribute or use any website content without prior written permission.

11. Acceptable Use Policy

You agree not to use our Site:

For unlawful or fraudulent purposes.
To upload harmful files or malicious software.
To impersonate another person.
To collect personal information from other users without permission.
To interfere with the operation or security of our website.

We reserve the right to remove content, restrict access or take appropriate action where misuse occurs.

12. Customer Reviews and Submitted Content

If you submit reviews, comments, images or other content to our Site, you confirm that:

The content is truthful and based on your personal experience.
You have the right to submit the content.
The content does not violate any law or the rights of others.

You must not submit content that is:

False or misleading.
Offensive, abusive or discriminatory.
Defamatory.
In violation of intellectual property rights.
Containing advertising or links to unrelated businesses.

By submitting content, you allow AVON Cyprus to display and use that content on our website and related marketing channels.

13. Third-Party Services and Links

Our Site may include links or services provided by third parties, including payment providers, Shopify and other service providers.

We are not responsible for the content, security or privacy practices of third-party websites.

Your use of third-party services is subject to their own terms and policies.

14. Accuracy and Availability of Our Site

We make reasonable efforts to keep our Site accurate, updated and available.

However, we do not guarantee that:

The Site will always be available without interruptions.
All information will always be error-free.
The Site will be free from technical issues.

We may update, suspend or modify our Site when necessary.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ALPAN COSMETICS LIMITED shall not be responsible for losses caused by:

Incorrect information provided by customers.
Misuse of products.
Events outside our reasonable control.
Technical interruptions beyond our control.

Nothing in these Terms limits any rights you have as a consumer under applicable Cyprus and European consumer protection laws.

16. Events Beyond Our Control

We are not responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, strikes, technical failures, transportation problems or other unforeseen events.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices.

Updated Terms will be published on our website.

Your continued use of our Site after changes are posted means you accept the updated Terms.

18. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Cyprus.

Any disputes relating to these Terms, our website or our Services shall be subject to the jurisdiction of the courts of Cyprus.

19. Privacy

Your personal information is processed according to our Privacy Policy.

By using our Site, you acknowledge that you understand how your personal information is collected, used and protected.

20. Contact Us

For any questions regarding these Terms of Service, please contact: