Refund policy

How can I return or replace a product?

If you wish to return or request a replacement for a product, you may do so within 21 days from the date of delivery of your order.

Before returning any product, please contact us by phone at 22323090 so that we can provide you with the necessary instructions.

Returns can be shipped through Akis Express, our trusted courier partner, or any other courier company of your choice.

The return shipping cost is the responsibility of the customer.

Products must be carefully packaged and returned in good condition so that we can review your request.

Return Requirements

To be eligible for a return:

  • The product must be in its original packaging.
  • The product must be unused and in its original condition.
  • Any included accessories or promotional gifts must also be returned.

For products that include a free gift, both the product and the gift must be returned in order for the return request to be processed.

Opened or Used Products

Due to the nature of beauty, skincare, body care, cosmetic and fragrance products, opened or used products cannot be returned for hygiene reasons.

For hygiene reasons, returns or exchanges of earrings are not accepted.

An exception applies if it is proven that the quality of the Avon product is not satisfactory or that there is a product quality issue.

In such cases, after reviewing the request, a credit for the product value may be issued.

Refunds and Store Credit

We do not provide cash refunds.

For approved returns or confirmed quality issues, customers will receive a store credit equal to the value of the approved product(s), which can be used for future purchases.

When will I receive my credit?

After receiving and reviewing the returned product, we will inform you about the outcome of your request.

For approved returns or confirmed quality issues, the relevant store credit will be issued accordingly.

Please keep your return shipping receipt until the process has been completed.

I have not received my credit or update

If you have returned a product and have not received an update, please contact us at 22323090 and provide:

  • Your order number.
  • The product name.
  • The return shipping date.

Avon Satisfaction Guarantee

We want our customers to be happy with their purchases. We review every return or replacement request according to our policy and the quality standards of Avon products.

This policy applies in addition to your statutory consumer rights under applicable legislation.